Discover the beauty of bespoke timber windows
Contact us today to schedule a consultation and let us bring your vision to life.
- 07 847 9174
- 123 Ellis St, Frankton, Hamilton
Skip to content During your initial consultation we will discuss a basic design layout, materials/products brief, and check your expectations around timeframes and budget are realistic. This ensures confidence and clarity as we work together to create the perfect kitchen for you. If you are building a new home, please bring in your home plan. If it’s a new kitchen for an existing house bring in your plan or we can have one of our designers come to see you. We would recommend getting your kitchen ideas ready before we visit you, as this will enable us to really understand your requirements and create the kitchen that works best for you. We will happily give you advice and guidance through the process, If you choose to engage an independent kitchen designer you can send us your completed plans and we can provide a quote to manufacture from those plans.
You will receive a quotation detailing inclusions and exclusions as well as a floor plan and 3D concept plans. If you are unsure about any details in your quote, don’t hesitate to ask. Quotes are valid for 30 days due to ongoing price rises, so it is important to confirm acceptance as soon as possible. We allow for up to 2 free revisions and one consult on your plans prior to accepting this quote. After this additional design costs will be charged hourly.
Please note: In some instances we may charge a design fee to create CAD drawings and a detailed quote.
You can accept your quote online by following the instructions in your email, or simply email your sales consultant confirming your acceptance of your quote. At this point, an invoice will be sent for the deposit of 50% of the initial quoted price. Payment is required to activate your file and start the manufacturing process. Upon confirmation of your quote, you acknowledge these funds will be utilised against the initial materials and labour costs of your kitchen.
Our production team will contact you to book in your installation date. Install dates will be approximately 9-12 weeks after deposit has been paid unless otherwise specified. It’s important you respond promptly to any queries and finalise the production plans asap to avoid your install date being pushed back. If your design includes specialty options such as lacquered finish, or thermowrap doors there may be a longer wait for installation due to lead times in manufacturing and third party suppliers. When your install date is booked you will be given a deadline for decisions/information. It’s important that you confirm all colours, handles, appliances & accessories by this date – and for our team to complete a site measure. This is to ensure we have enough time for ordering materials and the production process. Failing to meet this deadline may result in your install date being moved.
Now is the time when you will need to confirm your colours, handles and appliances. We offer access to appliances for you at very good rates via our commercial accounts with our appliance suppliers. To gain this benefit, you will need to pay our suppliers directly (not through us – as there is no mark-up added from us) and arrange with them for an appropriate delivery date and delivery location. If you have any warranty issues, you must deal directly with our appliance suppliers.
Powerpacks and any integrated appliances must be delivered to us at this stage before we begin production. All quotes exclude any integrated venting for appliances, so if your appliance selection requires custom venting or modifications then an additional cost will apply.
We need to do a final site measure before beginning production. For a kitchen in a new home, we will site measure before the pre-plumb or pre-wire stage, so we will need to be advised at the stage the windows go in. We will mark out the kitchen on the floor and indicate where power-points need to be or if any special framing is required for things such as range-hoods. If the new kitchen is for an existing home, we will meet with you and discuss on-site any points of concern, e.g. Plumbing, electrical & builders.
These will be produced approximately 3 – 6 weeks before installation. The plans along with the specifications will require signing off before going into production, Please read the production plans sign off document fully as it may have resulted in slight changes from your original plans. This is to protect you as well as us and to ensure there are no misunderstandings or incorrect assumptions. Plans are drawn as we interpret them and this may differ from your expectations or previous discussions with our or other consultants. It is easier to sort things out in the planning stage rather than after the kitchen is installed. If you are unsure about anything in your plans, please ask. Any unexpected changes to your plan or specifications after acceptance will be charged hourly.
A kitchen usually goes into production 1 – 2 weeks before your installation date.
Usually, installation takes ½ to 1 day and installation dates are mutually agreed before going into production and is
usually just after the painter is finished. This date is critical as install dates are hard to change because they affect many parties. If the agreed date needs to change, we need to know as soon as possible – as we may need to put your job on hold or store it.
Kitchen install process with floating floors:
– The floor installer must prepare the entire area and level the floor if required with levelling compound prior to the kitchen install date.
– Kitchen is then installed complete including panels and toe kicks.
– Waterfall benchtops will then be installed and accommodate the flooring thickness.
– Floor installer can then arrive, undercut required panels, or uses the trims supplied with the flooring product, lay the flooring and seals around the base where the flooring meets the panels.
Solid surface/Stone tops: Tops will be installed 10 – 20 working days after the kitchen installation as they must be templated and then made after the kitchen installation. Please consider this when you are scheduling other trades.
Temporary tops: If temporary tops are required, please contact us. This will incur an extra cost from ourselves and the plumber, so if you are getting a kitchen made for an existing home, you may need to consider this in more depth.
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