FREQUENTLY ASKED QUESTIONS
See below for a list of questions we get asked a lot. If you can’t find the answers you are looking for please don’t hesitate to contact us – we’re here to help!
We are happy to liaise with your sub trades or recommend suitable tradespeople, who will invoice you directly, not through us (no mark-up from us). Be aware these estimates can vary, as it is not possible for them to envisage exactly what’s going on in your existing walls and your final choices may also change as the project evolves. If you would like us to coordinate the project we are happy to do so at an additional cost for time spent.
We can arrange access to appliances via our commercial accounts with suppliers. To gain the best benefit (no mark-up from us) you will need to pay them directly and arrange with them appropriate delivery date and delivery location. If you have any warranty issues you must deal directly with the appliance supplier.
We pride ourselves on addressing maintenance issues under our warranty. We have very few warranty issues due to the use of quality materials and hardware.
Exclusions: It’s important to note that water damage/swelling is not covered by warranty, and neither is damage resulting from misuse and/or neglect. Water damage/swelling is due to water entering substrate so it is important to keep it dry; this includes water sitting on top and bottom of doors & panels. Top joins in laminate tops will open up if subjected to excess heat from things like frying pans, jug boiling over or even if a dark colour is exposed to extreme sunlight. Once the join opens up water will get in to the substrate and it will swell, this is considered misuse and neglect, but if caught early can be made good relatively easily by resealing the join for a minimal charge. Dents, chips or cracks that appear after install are not product failure but misuse.
Usually installation takes ½ – 1 day; installation dates are mutually agreed prior to going into production and is usually just after painter. This date is critical as install dates are hard to change as they affect many parties. If the agreed date needs to change we need to know ASAP as we would need put the job on hold or store it.
For Solid surface/Stone tops you need to allow up to 20 working days after the kitchen installation for these tops, as they must be templated and made after kitchen installation. This could mean the kitchen would need to go in earlier (prior to painter). You may require temporary tops if you can’t wait, if this is the case it will incur extra cost from ourselves and plumber, obviously if for an existing house this needs to be considered more in depth. If specialty, lacquered or Arborform doors are specified the kitchen may go in without doors due to varying lead times which we have no control over.