New Kitchen process – # 1 Rule – IF IN DOUBT ASK

Consultation:

Usually about 1 – 2 hours free of charge. This would consist of basic design layout and materials/products brief. If building a new house bring in house plan or if an existing house bring in plan or, alternatively we can have someone come to see you. This is your kitchen so we expect some input from you. We will give advice and guidance through the process. If you require more in depth consultation you may need to consider paying an independent kitchen designer and bringing in completed plans.

 

Free Quotes:

This will consist of a Quotation detailing inclusions & exclusions as well as a descriptive floor plan. If you are unsure about any details in your quote don’t hesitate to ask. Quotes are valid for 30 days due to ongoing price rises, so it is important to confirm acceptance ASAP (Many quotes can still be valid for up to 6 months, if no price increases)

 

Acceptance:

Sign 2nd quote form and return (retain your copy) this will activate your file. There is no deposit required as we bill on completion. We believe this is a sign of good faith from us to you and expect reciprocity from our clients.

 

Project Management:

We are happy to liaise with your sub trades or recommend suitable tradesmen, whom will invoice you direct & not through us (No mark-up from us). You must be aware these estimates may vary, as it can be near impossible for them to envisage exactly what’s going on in your existing walls and your final chooses may also vary as the project evolves. If you wish us to coordinate the project it will incur an extra cost for time spent.

 

Appliances:

We can arrange access to appliances via our commercial account with suppliers. To gain the best benefit (No mark-up from us) you will need to pay them direct and arrange with them appropriate delivery date and delivery location. If you have warrantee issues you must deal direct with appliance supplier.

 

Site measure:

If a new house we will site measure prior to pre-plumb or pre-wire so we will need to be advised at the stage the windows go in. We will mark out kitchen on the floor; indicate where power-points need to be, or if any special framing is required for things such as range-hoods. If an existing house we will meet and discuss on site any points of concern, eg: plumbing, electrical & builders.

 

Specification:

This will need filling in prior to the plan being drawn. This will include information such as appliances, materials used, handles, flooring and special requirements. Your plans will NOT be drawn until this information is supplied.

 

Plans:

These will be produced approximately 3-4 weeks prior to installation. The plan along with the specification will require signing off prior to going into production this is to protect you as well as us and to ensure there are no misunderstandings or assumptions. Plans are drawn as we interpret them and this may differ from your expectations or previous discussions with our or other consultants, it is easier to sort things out in the planning stage than after the kitchen is installed and the relationship becoming strained.
IF IN DOUBT ASK

 

Production:

Kitchen usually only goes into production 1–2 weeks prior to installation and is delivered and installed as soon as completed.

 

Installation:

Usually installation takes only ½ – 1 day, dates are mutually agreed prior to going into production and is usually just after painter. This date is critical as installs dates are hard to change as they affect many parties. If the agreed date changes we need to know ASAP as we would need put the job on hold or store it, which takes up valuable manufacturing space, also the installations are booked solid to at least 2-3 weeks in advance and we would have to reschedule them. If you cancel an install with little or no notice it becomes frustrating and in some occasion we would have to send installers home as we can not reschedule their work load. NOTE: Solid surface/Stone tops can be delayed up to 20 working days after kitchen installation, they will not be made without templating until kitchen is installed. This could mean the kitchen would need to go in earlier (prior to painter) You may require temporary tops if you cant wait, if this is the case it will incur extra cost from ourselves & plumber, obviously if an existing house this needs to be considered more in depth. If specialty, lacquered or Arborform doors are specified the kitchen may go in without doors due to varying lead times which we have no control over.

 

Payment:

An invoice will be sent out on practical completion. Prompt payments are expected. If you are not happy to pay in full while you are waiting for some finishing work to be completed please only hold back what is fair and reasonable, as we have already paid for all your materials, including bench-tops which have to paid for by us prior to them being made. Remember it’s about honesty, we trust you to be fair or we would insist on payment prior to installation like most other kitchen manufacturers. Payments can be made by direct credit (our bank acc # is on invoice) or cheque. Credit card facilities are NOT available.

 

Maintenance:

We pride ourselves on addressing maintenance issues under our warranty. We have very few warranty issues due to the use of quality materials and hardware. Some points that do need clarifying are; water damage/swelling is not covered by warranty, and neither is misuse and neglect. Water damage/swelling is due to water entering substrate so it is important to keep it dry; this includes water sitting on top and bottom of doors & panels. Top joins will open up if subjected to excess heat from things like frying pans, jug boiling over or even if exposed to extreme sunlight. Once the join opens up water will get in to substrate and it will swell, but if caught early can be made good relatively easily by resealing the join for a minimal or no charge. Dents, chips or cracks that appear after install are not product failure but misuse. Shrinking back of foil-wrap (Arborform) is caused by excess heat. IE: cooking on hob without extractor running or toaster/jug used directly under over cupboards or leaking oven seal, any heat over 60 C will cause shrinkage & is NOT covered by warrantee.